In Idaho the limits of using off-duty conduct in an employment decision are mostly controlled by either an employment agreement or the “at will” doctrine described above. However, some exceptions to this may still apply. Using social media as an example illustrates these narrow exceptions. While none of the incidents reported below occurred in Idaho they likely will in the future. As reported:
May 25, 2010, Brixx Wood Fired Pizza waitress Ashley Johnson was pretty fired up about the couple that lingered three hours over lunch, made her work an hour past her quitting time – and then left her only a $5 tip. So Johnson, 22, did the 21st century equivalent of griping to the kitchen staff (or the bartender down the street): She vented on Facebook. “Thanks for eating at Brixx,” she wrote, “you cheap piece of —- camper.” (For the record, the $5 tip was 17 percent of the customers’ bill.)
Within 48 hours, her managers came calling. They showed her a copy of her Facebook comments and fired her for breaking company policy forbidding insulting customers. A Brixx official told the Charlotte Observer she also violated a second company policy: Speaking ill about the company on social networks. According to the company, Johnson signed her agreement to these policies when she was hired.
Johnson told the Observer she apologized to Brixx – a 12-year-old company with 13 restaurants in three states – for using bad judgment. “It was my own fault,” she said. “I did write the message. But I had no idea that something that, to me is very small, could result in my losing my job.”
How did Brixx find out about Johnson’s Facebook posting? Brixx isn’t saying – and Johnson can’t pinpoint the leak. She has about 100 Facebook friends (mostly high school and college friends) but her page is private and she says she doesn’t add people she doesn’t know to her network. Brixx partner Jeff Van Dyke said he wasn’t sure how the company learned of Johnson’s indiscretions. “It’s just like high school students posting stuff on their social networking sites and thinking it’s not going to get back to their parents,” he said. “But somehow, it does.”
When negative comments about the company started appearing on Facebook, Brixx promptly posted a statement on its page: “Brixx appreciates your feedback! Please know we value our employees very much, which is why we are one of the few small restaurant companies that offers benefits. Brixx also values our customers and has a policy against making negative remarks about them.”
Brixx’s firing may be legal – and has its sympathizers – but the company is taking a PR hit: The postings on the company’s page and on online versions of the story are overwhelmingly negative. Lots of companies have policies that ban panning the business on social media, but should you force employees never to speak the company’s name on those platforms?
That’s going too far, says Scott Baitinger, owner of Streetza Pizza, whose business is largely driven by social media. “You need the [employee] to be a representation of your brand, if you hired them,” Baitinger, author of “Twitterworks, Restaurant 2.0 edition,” which offers social media advice to business owners, told Restaurant News. “So social media is just an extension of the entire customer service experience.”
Under the “at will” doctrine applied in Idaho the story above would likely be the same had the incident occurred in Idaho. If you have questions about how an employee’s off duty conduct or their negative use of social media can affect their employment, we can help. Call us toll free at 877-232-6101 or 208-232-6101 for a consultation with Lane Erickson and the Racine Olson team of Employment Law attorneys in Idaho. You can also email Lane Erickson directly at firstname.lastname@example.org. We will answer your Idaho Employment Law questions and will help you solve your Idaho Employment Law problems.
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